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Mystery Shopping in Canada

Format:   [Description] [Table]

Genesis Group
Genesis Group Inc., is a nationwide Customer Service Consulting company that specializes in measuring sales and service levels in businesses. Using "Mystery Shoppers," they view companies from an important perspective - from the eyes of a customer. Companies contract Genesis Group to send mystery shoppers to their various locations to evaluate their customer service levels. The service you provide as a Genesis Group mystery shopper is very important. It lets each company know "how it is doing" from the perspective of an average "everyday" customer. You must have legible handwriting to participate.
Greenfield Online
Be part of the Research Revolution(TM) and make a difference. Influence the consumer products and services of tomorrow. Each online survey in which you participate offers you a chance to win cash and other valuable rewards. New surveys appear daily! As usual, membership is completely free, and it's easy to join.
Investigative Marketing Services
Investigative Marketing Services Ltd. (IMS) works with a variety of industries throughout Canada and the United States; including assorted retailers, restaurants, financial institutions, training companies, temporary agencies, private firms, and public companies. IMS also acts as a broker; working with non-profit agencies in ongoing capital fundraising efforts, including special events coordination. To apply, you must describe your best and worst shopping experiences and say why you feel that you would be an excellent mystery shopper.
National Shopping Service Network, LLC
The National Shopping Service Network was founded in 1990 by Jerry Goodwin and Howard Troxel. Having also founded J & K Shopping Service as a Colorado-based regional mystery shopping company in 1986, NSSN is the vehicle they use to accomplish mystery shopping on a national/international level. Both companies provide multi-industry customer service and integrity audits. To apply, you must describe why you would make a good mystery shopper and also a recent customer service situation in which you were involved.
Retail Biz Consulting
Established in 1994, Retail Biz Consulting has been helping clients 'benchmark' customer service, product quality, and co-worker training issues. With over 20 years experience owning and managing retail and service businesses, their core focus is on the retail industry. To apply, you need to describe what experience you have in mystery shopping and explain why customer service can be a 'competitive advantage' in the retail marketplace.
Second to None
SecondToNone has been helping companies understand their employees, customers, and the experiences shared between them for the past eleven years. They send members on assignments based primarily on demographic information. When one comes along that they think you're suited for, they'll notify you by email. If you're interested, simply follow the response instructions contained in the body of the email. You have to be quick though, assignments are sent to multiple qualified members and then awarded on a first come, first serve basis. To apply, you must explain why you would be effective in evaluating customer service.
Secret ShopNET
Secret ShopNET was born out of the belief that there had to be a better way to provide Mystery Shopping services. We employ Internet technology and new methodologies to eliminate the inaccuracies and inconsistencies that plague many traditional suppliers. To apply, you must briefly describe any experience you feel would make you a good secret shopper and describe your best and worst customer service experience.
Sensors Quality Management Inc.
Sensors Quality Management Inc. was formed as a result of businesses requiring a third party to conduct independent evaluations of their operation. As a Mystery Shopper, you will dine in the restaurant or shop in the store assigned, act as a regular customer would, and fill out a customized report based on your experience. SQM seeks mature, reliable, detail oriented people with experience in customer service. Successful candidates will have a critical eye for detail, an excellent memory, a proven ability to follow instructions, work independently, and have a hospitality or business background. To apply, you must describe what previous experience qualifies you to be a mystery shopper.

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